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Feedback Policy

IDP aims to deliver a high quality test delivery service to you. We welcome your feedback to help us assess how we are meeting your expectations. Please feel free to contact us with any suggestions, general comments or complaints. We will review all correspondence and respond promptly.

Test Day feedback or complaint

If you wish to make a complaint on test day or provide some feedback please fill in our Test Day Complaint Form at the test venue following the test completion.
Please note
• We will provide you with a form to fill in
• The form must be submitted at the venue on the same day as the test to the Test Centre Administrator or Test Day Supervisor before you leave the test venue
• No complaint can be processed after your results have been released by the test centre

Your correspondence will be managed by the Test Centre Administrator or Assistant Administrator.
All correspondence will be reviewed and responded to within 3 working days detailing what action is being taken or providing an explanation to you.

If there is a need for us to consult with IDP: IELTS Australia Head Office this may extend the process to 7 working days.

IELTS Candidate satisfaction is valuable to us. We look forward to hearing from you.

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